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About Us Services Updates
   

SMA Worldwide offers a courier service (an international express service) and a freight service
(an economy service) to all parts of the globe. In addition, your products can be imported as
well as exported. As our client you will benefit from SMA's use of the most modern technology
together with our association with the majority of the worlds leading airlines and distribution
networks from all corners of the globe.

   
 
When you compare SMA's superior service and charges against other couriers we are confident
that you will give us a call.
 

ISO 9001 accredited

IATA Registered

Active member of the “British Quality Foundation”

Logistics department based on British Quality Foundation’s “Strategy to

Excel” containing their “ Excellence Model”

Employing over 3800 staff worldwide

Lloyds of London approved marine insurance broker.

 

One point of contact for all your logistics requirements

One account manager

Every service is bespoke to every customer

Full proof of delivery with every shipment

Dedicated driver to collect from you – even have their phone number

DG Packaging

Ice Boxes (cool boxes)

No Call centres

Proactive customer service

Wholly owned IT designed around our customer’s needs and wants

Knowledge Database

The most sophisticated logistics software within the transportation industry

Secure track and trace

Satellite tracked vehicles

Booking system not run on the Internet

5 Minutes to install and train

 

No hidden charges on our invoices or quotes

No out of area charges

Ability to send invoices electronically

Daily management meeting

“5 minute meeting” Operational/Customer service meeting communicate
daily issues

Strong link between sales and customer services

Developed the “100% customer satisfaction” culture

Service level agreement

Developed the “Management Recovery Method”