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SMA Worldwide offers a courier service (an international express service) and a freight service
(an economy service) to all parts of the globe. In addition, your products can be imported as
well as exported. As our client you will benefit from SMA's use of the most modern technology
together with our association with the majority of the worlds leading airlines and distribution
networks from all corners of the globe.
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When you compare SMA's superior service and charges against other couriers we are confident
that you will give us a call. |
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 ISO 9001 accredited
IATA Registered
Active member of the “British Quality Foundation”
Logistics department based on British Quality Foundation’s “Strategy to
Excel” containing their “ Excellence Model”
Employing over 3800 staff worldwide
Lloyds of London approved marine insurance broker.
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One point of contact for all your logistics requirements
One account manager
Every service is bespoke to every customer
Full proof of delivery with every shipment
Dedicated driver to collect from you – even have their phone number
DG Packaging
Ice Boxes (cool boxes)
No Call centres
Proactive customer service
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Wholly owned IT designed around our customer’s needs and wants
Knowledge Database
The most sophisticated logistics software within the transportation industry
Secure track and trace
Satellite tracked vehicles
Booking system not run on the Internet
5 Minutes to install and train
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No hidden charges on our invoices or quotes
No out of area charges
Ability to send invoices electronically
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Daily management meeting
“5 minute meeting” Operational/Customer service meeting communicate
daily issues
Strong link between sales and customer services
Developed the “100% customer satisfaction” culture
Service level agreement
Developed the “Management Recovery Method”
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