Dear Customer,

Like everyone else we have been keeping up to date on the developments relating to Covid19 and the government guidelines in respect to this. In the past 48 hours these guidelines have changed across the UK and Europe which in effect means that the response has been escalated to try to combat it’s spread.

In partnership with all of our members we have made numerous developments over the past number of days that will help minimise disruption to our services while at the same time placing utmost importance on protecting staff, suppliers, customers and the greater public. These actions are based on medical and government advice and are designed with your safety in mind.

Some of the measures we have taken include:

Reducing contact at the delivery point.

o Change of procedure regarding on-screen signature capture

                § This will now be signed on a piece of paper owned by the recipient and photographed by the driver to be included in consignment notes

o Limiting contact between drivers and hub/warehouse staff

Ensuring continuity at SMA hubs and protecting our staff

o Those staff who are able to will now work from home to reduce the number of people at our sites

o For operational functions where this is not possible, contingencies such as splitting shifts within departments are being implemented to ensure key roles can continue to be carried out

o Rigid hygiene procedures have also been implemented throughout the network

o This allows us to minimise disruption while also ensuring we focus on the health and safety of our employees

Currently Covid19 has not impacted our service offering. Operations continue as normal domestically but with additional measures implemented to help continue this service, protect staff and customers and ensure that essential supply chains across the country remain operational.

International services will be affected due to many countries closing their borders but we will keep you updated with these developments

We thank all of our customers for their support during these unprecedented times and we will send you regular updates to ensure you are kept informed of any developments.

Should you have any questions please don’t hesitate to contact your local depot. You can also find more information and government advice on Covid19 here